For company decision-makers, figuring out the best way to deal with complaints against a leader or manager can be challenging. When numerous employees come forward with grievances about the same person, deciding who should be responsible for addressing the problem is complicated. Each complaint might have different nuances or perspectives, making it hard to get a clear picture of the situation.
When multiple skip-level complaints are lodged by a leader’s direct reports and/or colleagues, the problem can disrupt the workplace and impact overall productivity if not managed delicately. Below, members of Forbes Coaches Council share ways to decide who should be in charge of handling such a situation to determine the real root of the issues and address it.
14. Have The Skip-Level Leader Ask Clarifying Questions
There is much nuance involved in these situations, and going straight to HR could escalate things. The skip-level leader needs to be empathetic, open-minded and curious. Ask questions for clarification and inquire what each employee has personally observed and has done in response. Is this a case of personalities clashing, the leader holding them accountable when others haven’t, team storming or a real issue? – Kristy Busija, Next Conversation Consulting